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軟體簡介:
　
由 CBT Nuggets推出的教學影片 ITIL Foundation Infrastructure Library V3。
主講人 Michael J. Shannon 教學時間長達 10 小時，共分 20 段影片

For IT departments to run well there are processes that need to happen.
In a small IT department, each person takes on many -- if not all --
of the processes and manages them individually. But in a big department,
the processes need to be shared among job roles, standardized,
and managed for maximum efficiency